Carers Link East Dunbartonshire (360G-SCVO-a0g0N00002Fv8XxQAJ)

Carers Link provides a range of support services to carers, tailored to each person's needs at any particular time. One aspect of this support is 'Carers Call', an essential telephone support service providing emotional support to 551 carers (this year so far) over the phone. Talking with others is a fundamental part of our lives, but caring for someone can be an isolating experience. Carers Call addresses both the social isolation, and the need for information and support. This peer support service is delivered by nearly 30 of our volunteers - most of whom were carers - and managed by our Volunteer Coordinator. Sometimes the sheer amount of time and energy that carers dedicate to their caring role means that the carer can forget they are important too. The volunteers call to suit the carer, varying from weekly to 3-monthly. They build a relationship with the carer, making sure the conversation is focussed on them, and not the person that they care for. The volunteers answer any questions the carer might have about their caring role, and can refer the question to staff if the carer needs in depth support or advocacy. The relationship between the carer and volunteer means that Carers Call acts as a monitoring service, and the volunteer can spot early signs of increased stress or an impending crisis, worsening or breakdown of the caring role. They are also able to highlight any changes in the carers own health and wellbeing. The data collected for the Carers Census has highlighted the fact that at least 25% of the carers we support are parent carers and 31% were adult carers i.e. aged between 18-64. Given these demographics and our experience of delivering the service, we know that many of these carers work and so find it difficult to speak about their caring role over the phone during the day. We therefore seek funding via the CATS Fund to test whether offering Carers Call via digital communication will mean that more carers are able to engage with the service, and receive support that they would not otherwise have been able to access. This pilot will test the use of Skype or FaceTime, Live Chat, Click Meeting as well as traditional e-mail. To achieve this, we would like to replace the 8 PCs currently used by the Carers Call volunteers with new Windows 10 Pro PCs and install MS Office 2016 Standard. At present, the computers used by volunteers are the oldest within the organisation – almost 10 years old. These computers use Windows 7, have low levels of operating RAM and whilst sufficient for reading and typing in Microsoft Office Word are unable to cope with much more, certainly not the capacity required for online and digital communication. SEE ATTACHED DOCUMENT GIVING FULL DETAILS OF DELIVERY PHASES

Where is this data from?

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Grant Details

Amount Applied For 6588
Amount Awarded 6588
Award Date 2019-07-29
Beneficiary Location: Country Code GB
Beneficiary Location: Country Code GB
Beneficiary Location: Country Code GB
Beneficiary Location: Geographic Code S03000015
Beneficiary Location: Geographic Code S13002901
Beneficiary Location: Geographic Code S14000018
Beneficiary Location: Geographic Code Type CCG
Beneficiary Location: Geographic Code Type WD
Beneficiary Location: Geographic Code Type WPC
Beneficiary Location: Latitude 55.943364
Beneficiary Location: Longitude -4.318768
Data Source https://scvo.scot/funding/data/archive/carers-act-transformation-support-fund.json
From An Open Call? Yes
Funding Org: Charity Number SC003558
Funding Org: City Edinburgh
Funding Org: Country Scotland
Funding Org: County City of Edinburgh
Funding Org: Department Policy
Funding Org: Description The Scottish Council for Voluntary Organisations is the membership organisation for Scotland's charities, voluntary organisations and social enterprises.
Funding Org: Location: Latitude 55.959611
Funding Org: Location: Longitude -3.190946
Funding Org: Postal Code EH3 6BB
Funding Org: Street Address Mansfield Traquair, 15 Mansfield Place
Funding Org: Web Address http://scvo.scot
Grant Programme: Code scvo-cats-call-3
Grant Programme: Description The main purpose of this Scottish Government Carers Act Transformation Support (CATS) Fund (as described in the Financial Memorandum to the Carers (Scotland) Bill) was to develop local capacity through improvements to systems or technology etc. rather than delivering direct services or support to carers (which is funded locally).
Grant Programme: Title Carers Act Transformation Support (CATS) Fund - Call 3
Grant Programme: URL https://scvo.scot/funding/carers-act-transformation-support-fund
Last Modified 2019-11-29T14:19:16+00:00
Planned Dates: End Date 2020-03-31
Planned Dates: Last Modified 2019-11-29T14:19:16+00:00
Planned Dates: Start Date 2019-08-01
Recipient Org: Charity Number SC034447
Recipient Org: City Milngavie
Recipient Org: Country Scotland
Recipient Org: County Glasgow
Recipient Org: Description Carers Link was established in 2004 as a registered charity to support unpaid carers in East Dunbartonshire. We are the only organisation in East Dunbartonshire dedicated to carers and last year supported over 1400 carers by providing support, information, advocacy, courses, groups and a listening ear. We want carers to have the best possible quality of life, both while they are caring for someone and if their caring role ends. Some carers contact Carers Link on a one-off basis to get the information they need at a specific point in time, while others remain in contact with the organisation for a long time and access a wide range of services. We support carers of all ages, and younger carers (8 to 25) get specialised support from our Linked Up service to help them cope with life at home, at school, in further and higher education and with employment skills.
Recipient Org: Location: Country Code GB
Recipient Org: Location: Country Code GB
Recipient Org: Location: Country Code GB
Recipient Org: Location: Geographic Code S03000015
Recipient Org: Location: Geographic Code S13002901
Recipient Org: Location: Geographic Code S14000018
Recipient Org: Location: Geographic Code Type CCG
Recipient Org: Location: Geographic Code Type WD
Recipient Org: Location: Geographic Code Type WPC
Recipient Org: Location: Latitude 55.943364
Recipient Org: Location: Longitude -4.318768
Recipient Org: Postal Code G62 8PH
Recipient Org: Street Address Enterprise Centre, Ellangowan Road
Recipient Org: Web Address http://www.carerslink.org.uk