Glasgow Association for Mental Health (360G-SCVO-a0g0N00002FvdSCQAZ)

We would like to use the fund for the implementation and procurement of an online software solution to be used by the Glasgow City Carers Partnership (GCCP) in a city wide database/caseload management system. This software solution would be used by all of the third sector partners and care services for carers and would be accessible by 60 concurrent users. This fund would enable the GCCP to complete the final stages of procurement which involves some further consultation between the third sector GCIS steering group. After software demonstrations from both suppliers and evaluation and testing of both systems the next stage is the design, build, test and deployment phase. The Partnership has been through a detailed process with milestones to reach at each stage of this process. Extensive work and collaboration has been carried out with the help of all of GCIS steering group partners 15.1.19 – Workshop with steering group facilitated by Storm ID a) Identify internal and external user groups b) Capture their goals, motivations and frustrations c) Identify and map out the existing business processes d) identify and understand user experiences of current processes 22.1.19 – Second workshop with steering group was facilitated by Storm ID a) Identify user requirements for a new system b) writing user stories to reflect these requirements c) Prioritising user stories 7.2.19 – Project Manager prepared an evaluation process document along with a Software Requirement specification for the steering group to use for the selection process for the new case management and reporting system 11.2.19 – Project Manager created and submitted a proposal to the GCCP steering group to carry out an options appraisal for the (GCIS) Glasgow Carers Information System 25.4.19 – Storm ID Consultancy completed the Options appraisal exercise and this was circulated between the GCCP partnership and GCIS steering group for discussion. 28.5.19 – Discussion and sign off for options appraisal report with the next stage agreed to meet the two shortlisted suppliers for demonstration. Introduction to partners and volunteered to take on the responsibility from Volunteer Glasgow. At present the GCCP partners do not have a centrally standardised and efficient system for managing cases, monitoring and reporting. They use collections of databases, excel docs, word docs and paper processes to try and manage this currently. This is labour intensive and inefficient and can be complex for staff to use and errors and corruption can occur. This fragmented approach places a strain on the current services with burdening office administration and limits the reporting capabilities and the time that can be spent directly with carers. The procurement and deployment of this new online system will have a large impact on the carers support service and will enable the staff to work more effectively and efficiently. This will increase the service capacity and allow more time to be spent working directly with carers. SEE ATTACHED ADDITIONAL INFORMATION