Inverclyde Carers Centre (360G-SCVO-a0g0N00002FvdSqQAJ)

We want to provide additional Salesforce and Microsoft 365 training for our team of staff and volunteers. Initial training was provided to the staff team shortly after moving to cloud based computing last year however since then staff members have left, new staff have joined us and key administrative staff have returned from maternity leave. As a small organisation with limited IT support this has meant that much of skills and knowledge we were building was lost along with part of the support mechanism which we had created. We recognise that we have varying levels of confidence across the team and that some need more support than others to ensure they can work in an efficient manner and be confident using Microsoft 365 and that others are confident supporting them to do this. For that reason we wish to bring in a local organisation Software Training Scotland to provide staff, on-site at Inverclyde Carers Centre with Microsoft 365 training to all our staff. Analysis of Individual Training Needs/Training Plan: Producing a detailed analysis of each member of staff's requirements and producing an individual training plan to achieve a set of mutually agreed, individual learning outcomes. Group Learning Sessions: Providing group learning sessions in Microsoft 365 where content is applicable to all staff. Individual Learning Sessions: Providing individual learning support in Microsoft 365 where content is specific to the individual. We believe that by observing our staff in their working environment, trainers will be better placed to address issues faced and identify solutions using the available apps, this will lead to a more tailored learning plan and better outcomes. The impact will be our staff are more confident using technology to support carers and record work. Thus reducing the amount of time and effort required to evidence support provided and communicate better with Carers. We will measure success by comparing skills, knowledge and understanding of staff at the beginning and end of learning.