Creating responsive health systems: improving the use of feedback from service users in quality assurance and human resource management in Bangladesh (360G-Wellcome-206013_Z_16_Z)

£99,709

The AIM of this project is to assist the policymakers in designing a comprehensive health systems intervention to make the Bangladesh's health system more responsive. Specific project OBJECTIVES are to work closely with national and local decision-makers to: 1. Develop an in-depth understanding of the nature and contents of, and key reasons for, feedback received from health service users at Upazila level; 2. Analyse the processes of collecting and responding to service users' feedback at Upazila level, as well as the key contextual facilitators and constraints influencing these processes; 3. Assess the approach to, and processes of, service quality assurance and human resource management, focusing specifically on the use of feedback from service users at Upazila level; 4. Using results of objectives 1-3, develop a comprehensive health systems intervention to improve the use of feedback from service users in quality assurance and human resource management processes at Upazila level.This project focuses on Bangladesh, a low income Asian country where the Ministry of Health and Family Welfare (MOHFW) is implementing a program allowing service users to send feedback via SMS texts. This 18-months project will analyse the national user feedback data and focus in-depth on two Upazila Health Complexes (UHC) in one district. Throughout the project, we will work closely with decision-makers, to facilitate the shared understanding, adoption of results into policy and practice and achieving its highest impact. The project results will be communicated widely through development of policy briefs, presentations at management meetings, development of newsletters and press-releases, to ensure their uptake in policy and practice in Bangladesh and wider.

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Grant Details

Amount Awarded 99709
Applicant Surname Mirzoev
Approval Committee Joint Health Systems Research Committee
Award Date 2016-03-15T00:00:00+00:00
Financial Year 2015/16
Grant Programme: Title Joint Health Systems Research Award
Internal ID 206013/Z/16/Z
Lead Applicant Dr Tolib Mirzoev
Partnership Name Joint health systems research initiative
Partnership Value 99709
Planned Dates: End Date 2018-07-06T00:00:00+00:00
Planned Dates: Start Date 2017-01-07T00:00:00+00:00
Recipient Org: Country United Kingdom
Region Yorkshire and the Humber