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Angus Carers Association 20 Aug 2018

The data base system that all staff at the Carers Centre use at present (ACT!) is not sufficient to allow us to capture all the requirements of monitoring and reporting analysis that will be required in our new SLA/Contact. (It has yet to be decided by the AHSCP which legal framework , SLA or Contract we will be commissioned through). We require support to identify the most appropriate modern CMS which will allow us to use staff time more efficiently to collect and report on: - Outcomes & Impact Recording and Reporting - Joint use of the new Adult Carer Support Plan with a joint Privacy Notice in place and a Partnership Information Sharing Protocol in place. - Monitoring and Reporting into the data set requirements of the Carers Census - More effective and efficient case management of individual prospective, current and former carer information which is designed to be compliant with GDPR requirements. We would like you to fund a expert consultant who, through a short term contract with us, can project manage the migration from our current system to that of a more modernise system that will future proof organisational needs. The consultant would work with the Research and Information Officers from AHSCP and staff from Angus Carers Centre to ensure the new system develops into a bespoke system which meets the reporting requirements of our new Contract/SLA and other reporting requirements of Angus Carers Centres from other current and new funders). This will include the identification of the most appropriate CMS system. At present I understand that Salesforce CMS is being embedded into a number of carers centres across Scotland, therefore it would seem reasonable to use this as a baseline. By the end of March 2019 this project the consultant will have ensured that our new CMS is up and running, all staff have been trained in it's use, a local training manual will have been developed to use as refresher for existing and as part of an induction package for new staff. Angus is a large rural area. Our Carer Support Worker and Carer Development Workers all work within an agile working framework which allows them to work from a wide range of offices across Angus, including local Health Centres where they are embedded into the practice teams including. This also gives them the option of working from home. To provide them with the resources they need to do this they all have access to laptops and iphones. The laptops have remote access programmed into them which are compatible with their iphones. This allows workers to access their emails through office 365. Therefore another aspect of this project which would require funding would be a block of time for our current IT Consultant to set up remote access for our new CMS.

Amount: £10,000
Funder: Scottish Council For Voluntary Organisations
Recipient: Angus Carers Association
Region: Scotland
District: Angus

Carers Link East Dunbartonshire 29 Jul 2019

Carers Link provides a range of support services to carers, tailored to each person's needs at any particular time. One aspect of this support is 'Carers Call', an essential telephone support service providing emotional support to 551 carers (this year so far) over the phone. Talking with others is a fundamental part of our lives, but caring for someone can be an isolating experience. Carers Call addresses both the social isolation, and the need for information and support. This peer support service is delivered by nearly 30 of our volunteers - most of whom were carers - and managed by our Volunteer Coordinator. Sometimes the sheer amount of time and energy that carers dedicate to their caring role means that the carer can forget they are important too. The volunteers call to suit the carer, varying from weekly to 3-monthly. They build a relationship with the carer, making sure the conversation is focussed on them, and not the person that they care for. The volunteers answer any questions the carer might have about their caring role, and can refer the question to staff if the carer needs in depth support or advocacy. The relationship between the carer and volunteer means that Carers Call acts as a monitoring service, and the volunteer can spot early signs of increased stress or an impending crisis, worsening or breakdown of the caring role. They are also able to highlight any changes in the carers own health and wellbeing. The data collected for the Carers Census has highlighted the fact that at least 25% of the carers we support are parent carers and 31% were adult carers i.e. aged between 18-64. Given these demographics and our experience of delivering the service, we know that many of these carers work and so find it difficult to speak about their caring role over the phone during the day. We therefore seek funding via the CATS Fund to test whether offering Carers Call via digital communication will mean that more carers are able to engage with the service, and receive support that they would not otherwise have been able to access. This pilot will test the use of Skype or FaceTime, Live Chat, Click Meeting as well as traditional e-mail. To achieve this, we would like to replace the 8 PCs currently used by the Carers Call volunteers with new Windows 10 Pro PCs and install MS Office 2016 Standard. At present, the computers used by volunteers are the oldest within the organisation – almost 10 years old. These computers use Windows 7, have low levels of operating RAM and whilst sufficient for reading and typing in Microsoft Office Word are unable to cope with much more, certainly not the capacity required for online and digital communication. SEE ATTACHED DOCUMENT GIVING FULL DETAILS OF DELIVERY PHASES

Carers Link East Dunbartonshire 18 Dec 2018

The introduction of the Carers Act has resulted in increased workload and more complex data gathering and storage (see question 28 below). We therefore seek funding to replace and upgrade our hardware and software: • We would like to replace our current PC hardware with new Windows 10 Pro PCs and install MS Office 2016 Standard • We would like to migrate our email to the cloud (Exchange Online), which would reduce the load on the current SBS Server.

East Ayrshire Carers Centre 18 Dec 2018

We would like to move with technology to enable us to work in an ever changing environment to have movable devises that can be utilised by staff when out giving presentations, doing home visits, working in outreach area of East Ayrshire. We want to be able to take good pictures when we have events on or when we are taking young or adult carers away on a respite break, we want to recored good news stories, case studies for funders using ipad technology which can be emailed or added to our website. The visual effect can be a lot more effective at promoting services, showing positive outcomes and using video style chat to highlight lived experiences which can be delivered via the social media platforms as a way to market and raise awareness of the organisation. We would therefore purchase 2 ipads and 2 apple mac pro's which would give us greatly improved digital equipment going forward. We would link the apple macs up to our organisations network to enabe us to utilise and access all aspects of work no matter which office we are working out off.

Fife Carers Centre 20 Aug 2018

Our current database is unable to provide the data regarding carers that is required for the Scottish Carers Census, having been developed several years ago to meet the requirements of our services and our funders at that time. This was mainly general statistics rather than the more specific data required for the Scottish Government. Having looked at the capacity and ease of developing our existing database in comparison to have a new case management system the benefits of a case management system tailored to our needs would be more effective and efficient, enabling us to capture and report on indicators required by the H&SC partnership as well as for other funders. We would also be able to expand the system as required to meet our future needs. This would enable us to manage our carers' cases more effectively. For example, we would be able to capture carers who decline to have a Carer Support Plan completed, but monitor what support they do accept and access despite not having gone through this process. We would also be able to record outcomes for carers who access the Hospital Discharge service, and follow up work with those carers who are then transferred to our community arm, receiving ongoing support from our core services. Outcomes for the carers who use our Befriending Service are currently captured in isolation from the rest of our service because of the limitations of our current database. A bespoke system will enable this data to be integrated and analysed and monitored in a more effective way. We are applying for funding to purchase and set up such a system and to contribute to the cost of training, transfer of data and licences for the first year. We have discussed with Health & Social Care what our needs are and what we need to produce the required data for the Carers Census. We have spoken with other carer support providers about their experiences of systems as well as discussing our requirements with a company experienced in providing case management systems for the third sector, including carers centres.

Amount: £10,000
Funder: Scottish Council For Voluntary Organisations
Recipient: Fife Carers Centre
Region: Scotland
District: Fife

Glasgow Association For Mental Health 29 Jul 2019

We would like to use the fund for the implementation and procurement of an online software solution to be used by the Glasgow City Carers Partnership (GCCP) in a city wide database/caseload management system. This software solution would be used by all of the third sector partners and care services for carers and would be accessible by 60 concurrent users. This fund would enable the GCCP to complete the final stages of procurement which involves some further consultation between the third sector GCIS steering group. After software demonstrations from both suppliers and evaluation and testing of both systems the next stage is the design, build, test and deployment phase. The Partnership has been through a detailed process with milestones to reach at each stage of this process. Extensive work and collaboration has been carried out with the help of all of GCIS steering group partners 15.1.19 – Workshop with steering group facilitated by Storm ID a) Identify internal and external user groups b) Capture their goals, motivations and frustrations c) Identify and map out the existing business processes d) identify and understand user experiences of current processes 22.1.19 – Second workshop with steering group was facilitated by Storm ID a) Identify user requirements for a new system b) writing user stories to reflect these requirements c) Prioritising user stories 7.2.19 – Project Manager prepared an evaluation process document along with a Software Requirement specification for the steering group to use for the selection process for the new case management and reporting system 11.2.19 – Project Manager created and submitted a proposal to the GCCP steering group to carry out an options appraisal for the (GCIS) Glasgow Carers Information System 25.4.19 – Storm ID Consultancy completed the Options appraisal exercise and this was circulated between the GCCP partnership and GCIS steering group for discussion. 28.5.19 – Discussion and sign off for options appraisal report with the next stage agreed to meet the two shortlisted suppliers for demonstration. Introduction to partners and volunteered to take on the responsibility from Volunteer Glasgow. At present the GCCP partners do not have a centrally standardised and efficient system for managing cases, monitoring and reporting. They use collections of databases, excel docs, word docs and paper processes to try and manage this currently. This is labour intensive and inefficient and can be complex for staff to use and errors and corruption can occur. This fragmented approach places a strain on the current services with burdening office administration and limits the reporting capabilities and the time that can be spent directly with carers. The procurement and deployment of this new online system will have a large impact on the carers support service and will enable the staff to work more effectively and efficiently. This will increase the service capacity and allow more time to be spent working directly with carers. SEE ATTACHED ADDITIONAL INFORMATION

Inverclyde Carers Centre 29 Jul 2019

We want to purchase, install and train our staff to use video conferencing equipment. We envisage this having multiple uses and benefits including engaging with Carers who are not able to visit the centre or locations we operate in, through 1-1's with staff or volunteers, or group activities. This will help reduce isolation, better inform and increase digital skills of Carers. We will measure this increase in the number of Carers using technology to engage with the centre. This will help reduce isolation, better inform and increase digital skills of Carers. We will also show "Alex's Experience" a skit, performed by our Carers Drama Group, about a local Carers experience of Adult Carer Support Planning and other informative films. This will help raise Carer Awareness of the benefits of ACSP and support. It will also improve the efficiency and quality of Carer Awareness training which we provide for up to 150 professionals coming in contact with Carers, helping them understand the benefits of identifying and supporting Carers. Some Professionals do not know of the centre and those that do may not have had any direct contact with the centre. Finally, we will use this as a tool for evaluation and engagement with Carers, to share Carer experiences with their peers, professionalism and capture feedback from Carers in a less formal format. We will measure the impact this investment has on staff by staff self assessment of skills, knowledge and experience before and after training.

MECOPP (Minority Ethnic Carers of People Project) 18 Dec 2018

Our funding application has two elements: the purchase and implementation of a new CRM system (Charitylog); and, two laptops with SIM's. The CRM system will substantially improve our ability and capacity to capture, analyse and report on information and performance monitoring requirements in a consistent manner across the organisation. We are aware that our current database system is no longer adequate for the amount of recording and reporting required. Based on internal discussions, the functionality we require from a CRM has been identified as follows: • The ability to capture and store information relating to carer beneficiaries across a range of demographic and socio-economic indicators; • The ability to impose 'permissions' to limit access and visibility to those who require it as a function of their role; • The ability to effectively manage all aspects of case work and case recording; • The ability to evidence and measure outcomes for beneficiaries; • The ability to record individual carer participation across a range of activities including carer training, events and groups; • The ability to produce reports and accessible 'dashboards' filtered by one or more criteria as required by internal and external reporting requirements; and, • The ability to remote in when workers are on home visits. The laptops will enable the carer support workers to undertake a range of casework related tasks whilst away from the office. For example, being able to complete benefit application forms whilst on home visits or source information of value to the carer. Where appropriate, staff will also be able to take case notes and directly input into the system, reducing the need to transcribe once back at the office. This will reduce duplication, enhance GDPR compliance and enable staff to be more productive. In preparation for this application, we undertook a digital audit and follow up conversation with SCVO's IT team, attended a digital workshop again run by SCVO and visited Carers of East Lothian to see their CRM system in operation. We also followed up with telephone conversations to other carer organisations currently in the process of implementing CRM's and based on this information, we feel that Charitylog is suited to our needs. Having spoken to Charitylog, we are aware that they have developed a bolt-on module to capture the information required for the Carers' Census and this will be included as part of the package. Ultimately, personnel records and other information relating to governance and operational matters will migrate to the CRM system supporting the organisation to go 'paperless' in the longer term.

Perth & Kinross Association Of Voluntary Service 30 Jul 2019

We would like to work in partnership with Lead Scotland. They are a voluntary organisation which is set up to empower disabled young people and adults and carers across Scotland to access learning opportunities. We would like to work with them around raising awareness of the Jointly APP created by Carers UK. Jointly APP is an innovative mobile and online app that is designed by carers for carers. Jointly makes caring easier, less stressful and more organised by making communicationand coordination between those who share the care as easy as a text message. PKAVS would like to work in partnership with Lead Scotland in training up our staff and volunteers who have direct access with carers on how to set up and use the Jointly app. We would then like to work with Lead Scotland on delivering group sessions for carers as well as the option for Lead Scotland staff to accompany PKAVS support workers to carers homes so they can be shown how to set up the app. These home visits may be particularly beneficial due to the geography of Perth & Kinross meaning that it isn't always possible for carers to be able to travel to a central point for these opportunities. Ideally we would like Lead to deliver 3 two hour sessions in August to PKAVS staff and volunteers on this Jointly app. Depending on numbers attending that Lead would think manageable we may also be able to extend an invite out to staff from other third sector carer related organisations for them to attend these training sessions too. We would then like to look to set up 2 training sessions each month (2 hours each) for groups of carers to attend. These would be delivered throughout Perth & Kinross and not just in Perth City. We would also like to retain some of this time though just in case there was the need to do some home visits to carers (especially those living in very rural locations who cant easily access transport). We have allocated a budget for 30 one to one visits during the 6 months from October to March (this would give us the time needed from receiving the funding to promoting then setting up these groups). The only other thing we would like funded is 3 tablets. Not all carers will have access to their own device to see the app. What we'd like to do is have some available to take on home visits and possibly leave with the carer for a spell to see if the app helps. If this was the case we could then put in an application to our Time4Me respite fund for carers so we wouldn't just take the tablet back but could instead award up to £250 to the carer to purchase one of their own if they had found having this available to them really beneficial.

Quarriers 29 Jul 2019

To enable FWWs to provide the most appropriate support for Adult Carers and Young Carers, developing enhanced assessment and interview skills is essential, and contributes to identification of individual carer outcomes through the ACSP and YCS process. We are seeking funding to increase capacity within the staff teams across Aberdeenshire and Moray in relation to: • understanding and creatively supporting identification, recording and achievement of personal outcomes • having appropriate knowledge of a range of assessment and interview techniques to support carers to understand and acknowledge the challenges they face and the steps possible to overcoming them • having the practical skills to motivate, encourage and empower carers to take ownership and make progress The training will enable staff to; • more effectively support those carers who don't recognise their caring role or its impact on them to explore their circumstances and identify areas where change and improvement could be made • support carers to complete more detailed and focused ACSPs and YCS, leading to improved outcomes recording and monitoring and increased engagement from carers in the process • tailor their approach to individual carers more effectively, through more accurate identification of key issues and areas of concern • more appropriately support and encourage those carers who are unable to see what control and choice they have over their situation, by enabling incremental change through outcomes-based support programme planning Training will include 'Carers Outcomes Star', 'Motivational Interviewing' (MI) and 'Intermediate Motivational Interviewing' (IMI). The training will be provided by Triangle Consulting and the Scottish Drugs Forum and will mainly take place at two locations, in the service offices in Elgin (Moray) and Inverurie (Aberdeenshire). This will allow easy access to training for staff and volunteers in both local authority areas whilst keeping travel costs and staff rota disruption to a minimum. The 'Carer Outcome Star' training will take place over 1 day for 15 FWW in the Elgin office. The 'Motivational Interviewing' training will take place at over two days in Quarriers Elgin (Moray) office for up to 20 FWW and over 2 days for up to 18 FWW in our Inverurie (Aberdeenshire) office. The 'Intermediate Motivational Interview' Training is a 3-day course and will take place in our Inverurie office for 6 senior staff. We have included costs for lunches and refreshments at all the training. Accommodation and travel costs for 3 staff attending the Intermediate Motivational Interviewing over 3 days have been included in the budget.2. Training Evaluation; All FWW and Senior Staff training in Motivational Interviewing, Intermediate Motivational Interviewing and Outcome Star training will initially be evaluated from Training feedback forms which will be administered immediately after the training has taken place. At Quarriers staff supervision reviews take place every 6 weeks. Once staff have been able to use their learned knowledge and skills, this will be evidenced on their training evaluation report. The impact on carers will be measured to via ACSP/YCS completion in terms of improved recording of outcomes. That also forms part of regular staff supervision and caseload monitoring.

Amount: £8,943
Funder: Scottish Council For Voluntary Organisations
Recipient: Quarriers
Region: Scotland
District: Inverclyde

User And Carer Involvement 20 Aug 2018

We would like you to fund the development and update of the current UCI website.

VOCAL (Voice Of Carers Across Lothian) 18 Dec 2018

VOCAL is seeking funding to purchase hardware and software which will link with our existing cloud based case management and phone systems, to more effectively and efficiently deliver support to Midlothian carers, particularly those living in remote and rural locations: • Three laptops (Dell Latitude 5000 5590 39.6 cm (15.6") LCD Notebook) with 3 year warranty and installation costs included. This will enable staff to undertake Adult Carer Support Plans (ACSPs) and emergency plans on an outreach basis within local communities, at co-located desks with partners and in carers homes. • Two iPad Pro tablets to support: efficient completion and upload of ACSPs and emergency plans; document scanning; benefit applications; video conferencing through Attend Anywhere and the use of a mobile app which links to VOCAL's case management system. • DocuSign Business Pro and Tableau software (three licenses each) installed on laptops. The DocuSign software will enable carers to electronically sign plans and forms whilst the Tableau software will enable staff to produce visually appealing and accessible reports for carers based on their data and outcomes. VOCAL is registered with TT Exchange and would benefit from a discounted rate for this software.

Voluntary Action Shetland 29 Jul 2019

We are looking to get carers more involved in the planning of services, specifically short breaks. We have had difficulty in the past in getting the carers engaged but at the moment, one of the council local services has been engaging with their carers about the respite service that they are offered. This group are interested in working with us and we would like to bring them together but expand the group to cover those that aren't within the current scope for the local authority review, for example including carers of people who are in children's services, as these will be future users and also those caring for adults who do not have a learning disability. Within the local authority review they have looked at some options but we would like them to go further, to do this we need to inspire carers to look at ways of doing tings differently, much of the current project has worked on making changes to the staff attitudes. From some of the information already gathered there are ideas that the service will be able to change but the project is very much local authority led. We hope that by opening up the group to a wider group of carers and us being able to contribute by using our budget to explore other options we will truly be able to offer carers choice in how they receive their shortbreak. Some of these ideas will need to be tried and tested by carers before other people will be willing to put them into practice. For example this may involve bringing up speakers to give new ideas for example some of the campaigns that are being run South such as "Stay up Late", "Shared Lives" or "Gig Buddies" We would like to create a few opportunities for carers to come together where we will facilitate how things can be done differently to give people new ideas for different ways of achieving their short break. We would develop a short action plan from this which would have money available to overcome hurdles that may be put up by the local authority. We will need to work closely with the local authority to make any changes but we have already identified that some staff are open to doing things differently so we will involve these people at all stages to ensure we are working from within too. We will measure the change by providing case studies of where a new idea has been tested to show how things can be done differently. We will organise an end event to promote to all carers "Real life changes in their community in achieving a shortbreak" and also put them on our website. We hope the impact will be more choice for carers and that to achieve a shortbreak it does not have to be in the traditional way that has always been offered. The process will be to inspire the carers of how things can be done differently, follow some sort of support planning to help them come up with the ideas that would suit their personal circumstances and then test the change. So this should work that we would look for 2-3 people to come up and speak, examples of this may be Shared Lives, Gig Buddies, Stay up Late, Altogether Travel – these give people ideas about how things could be different for a shortbreak. We then work with a trainer / organisation to do support planning with families We then give each of the families a budget of up to £600 to try something that hasn’t been done before. The process will be to inspire the carers of how things can be done differently, follow some sort of support planning to help them come up with the ideas that would suit their personal circumstances and then test the change. So this should work that we would look for 2-3 people to come up and speak, examples of this may be Shared Lives, Gig Buddies, Stay up Late, Altogether Travel – these give people ideas about how things could be different for a shortbreak. We then work with a trainer / organisation to do support planning with families We then give each of the families a budget of up to £600 to try something that hasn’t been done before.

Brexit: Threats and Opportunities for UK Migration Policy 17 Oct 2016

CGD will explore bold, new migration and integration policy options for the UK government in light of the UK’s decision to leave the EU, in consultation with expert stakeholders. These will be presented to government officials and others in positions of influence to inform progressive change in migration and integration policy.

Relaxed Workshops and Performances 17 Oct 2016

The project is seeking to explore and test the impact of a ‘relaxed’ approach to delivering music workshops and concerts for people with autism and learning disabilities and their families. It will deliver a series of Ulster Orchestra inspirational workshops and concerts which are specifically designed to maximise access and participation by people with autism and learning disabilities.

Amount: £52,360
Funder: Paul Hamlyn Foundation
Recipient: Ulster Orchestra Society Ltd
Region: Northern Ireland

Integration through place-based arts 17 Oct 2016

Counterpoints Arts supports and produces arts by and about refugees and migrants, and aims to ensure that their contributions are recognised and welcomed in the UK. Counterpoints Arts aims to explore, test and evaluate new place-based, arts-led approaches to bringing people together and fostering integration in areas experiencing high levels of inward migration (Blackburn, Halifax, Wakefield, Nottingham and Newcastle.

Amount: £59,500
Funder: Paul Hamlyn Foundation
Recipient: Counterpoints Arts
Region: London
District: Hackney London Boro

Raising the Barre 17 Oct 2016

DanceEast wants to explore whether it can maintain quality (via specialist dance artist input) in blended learning models (those that combine digital and face-to-face delivery) for primary schools. It wants to test which elements are practical and their impact on children’s progression in dance, teachers’ confidence and dance’s place within the curriculum. DanceEast will work with the Northgate Pyramid – a consortium of 7 primaries that feeds Northgate High School in Ipswich.

Amount: £60,000
Funder: Paul Hamlyn Foundation
Recipient: DanceEast
Region: East of England
District: Ipswich District

In the Changes 17 Oct 2016

Vortex Jazz Foundation will explore how it can utilise its social, physical and artistic capital more effectively and best support disadvantaged local communities to access its artistic activities. The work will focus on three key questions: which communities and partners they can most effectively support, which methodologies can best engage these audiences and how the resources of the Vortex’s artistic community can be most effectively used to deliver the programme.

Amount: £60,000
Funder: Paul Hamlyn Foundation
Recipient: Vortex Jazz Foundation
Region: London
District: Hackney London Boro

Girls Hub 20 Oct 2016

Nikki Giant has worked in youth development for over a decade and is the Founder of Full Circle Education CIC. She is a qualified counsellor, a consultant specialising in issues relating to education and youth well-being and the author of three books for educators. Her idea, Girls Hub, is an innovative approach to tackling poverty and inequality by creating a centre of excellence for girls and young women in Wales. This initiative is the first of its kind, providing a safe, girls-only environment to nurture and support young women, with evidenced-based educational programmes to support the attainment, aspirations and well-being of girls, combined with advocacy, research, and training to act as a strategic voice for girls.

Amount: £9,190
Funder: Paul Hamlyn Foundation
Recipient: Nikki Giant

Muscle Owl: Initial funding for an inclusive disabled community 20 Oct 2016

Peter Duffy founded Muscle Owl, an online media and campaigns channel dedicated to changing attitudes towards disability, in 2014. He has a unique insight into this issue: his brother, Andrew, has Duchenne muscular dystrophy, and he has worked for Muscular Dystrophy UK, which has given him experience and contacts in the sector. Although Muscle Owl has already produced over 50 podcast episodes, it has never received any funding. Peter and his co-editor Michaela would like to develop and raise awareness of the organisation, allowing it to reach more people and offer more diverse and informative material.

Amount: £10,200
Funder: Paul Hamlyn Foundation
Recipient: Muscle Owl