Turn2us Connect – matching Turn2us users with our volunteers for guidance through the benefits app (360G-CR-3403825)

The Turn2us Benefits Calculator has been used 3.3 million times so far in 2017, but half of the people that are given advice do not go on to make a claim due to barriers such as confusion, stress, and anxiety. Turn2us want to remove these barriers to people accessing their benefits by creating an app (either web or mobile), matching people based on their benefit calculation and location, with a trained volunteer who can give peer-to-peer support through the benefits claiming and assessment process, with the aim of increasing the numbers of successful benefits claims made.