HMRC Grant Funding Programme (360G-cabinetoffice-G2-GA-2024071308704-24-25)

Help people comply with their tax affairs:- Providing direct advice and support for HMRCs customers who need extra help and cannot afford to pay for it. Building trust and confidence so that customers can deal with HMRC directly in the future.- This should cover the full spectrum of HMRCs work from for example;- Notifying us of sources of income or changes of circumstance. Supporting customers with tax liabilities and entitlements, assisting customers where we are seeking further information or evidence. Support with HMRC Debt and associated hardship.Support customers with complex needs:- Providing specialist knowledge and advice on complex tax enquiries including referrals from HMRCs Extra Support teams, other government departments or other VCS organisations.- This may also include customers who need third party representation, accessible communication formats and translation, physical and logistical adjustments.Digital Assistance:- Support customers who need digital assistance to build their confidence and capability to use HRMC online services for themselves by:- Increasing customer confidence and trust when using digital services- Providing digital inclusion support alongside tax advice- Keeping customers in digital channels when they experience difficulties.